Monday, December 19, 2011

I'm using AT&T DSL with a 6 MBPS service, but am only receiving a maximum of 1.5 MBPS. How can I solve that?

I have two different computers receiving a DSL connection, and for each computer I ran several different speed tests with the same results. I can understand a minor underperformance, but this is insane. Could it be a hardware issue? AT%26amp;T informed me clearly over the phone that I'm subscribed to a 6 MBPS service, but I don't see anything close to that peek.|||Start by connecting your computer directly to your modem. Go to http://www.speedtest.net and run a speed test from the nearest server to your location. If you are still only connecting at 1.5 Mbps then the problem lies either in your modem, or the phone company. If this remedies your problem, reconnect your router, and connect only one computer at a time. Perform the speedtest from each port on your router with one computer, and record the results. If you still get full speed service then connect both computers, and try a variety of port combinations. This will help determine if there is a hardware failure within the router, if some ports give different results than others, or simply an incorrect setting. If the problem lies in the router, contact your router's manufacturer for support on troubleshooting or RMA procedure.





Best of luck

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