My dad is currently subscribed to the 3mbps DSL service from our local telephone company (Hawaiian telcom), I recently found out that they offer a 7mbps and an 11mbps DSL service. I called Hawaiian telcom to ask if we could get the 11mbps service, and they said that our line can only support a speed of 1.5mbps, but I tested the download speed of our 3mbps service and was able to download files at the advertised speed of 3mbps. Why was the phone company giving false information? and what is required for the line to be able to provide 7mbps or 11mbps?|||The distance between your location and the location of the "divider box" (sorry, but I do not know what the correct English word would be for it) in your area determines the maximum speed of your DSL connection, as well as the internals of this "divider box" itself. If it is shared with many users in your area, the speed will drop as well. Your Internet Service Provider will not lie to you about the maximum speed, as they will always want to try to sell you the most expensive subscription of course. You can test your download and upload speed at http://www.speedtest.net. If the speed is higher than what you were told, contact them and tell them that the speed is higher than they claim is possible. Still, it might be that 3 Mbps is the maximum possible for your location.|||The distance from the nearest phone company switching station (exchange) and the line power determine the top speed the ISP can offer. Real world speed depends on the internet itself and your computer.
You are probably too far away from the exchange for 11mbps speed. Why do you think you need that much speed? If you are streaming hd video, maybe cable would be a better choice.
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